Privacy Policy

At Sikkim Darjeeling Tourism, we are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard the information shared with us through our website and travel services.

Information We Collect

When you interact with our website, contact us, or make travel inquiries, we may collect personal information such as:

• Full name

• Email address

• Phone number

• Number of travellers

• Age details (if required for permits or bookings)

• Travel preferences and destination interests

• Any additional information voluntarily submitted through contact forms or booking inquiries

We may also collect non-personal information such as browser type, device information, IP address, and browsing behavior through cookies and analytics tools.

Cookies and Tracking Technologies

Our website uses cookies and third-party tracking technologies including Google Analytics, Meta Pixel, and Microsoft Clarity to understand user behavior and improve website performance, content, and user experience.

Cookies help us:

• Remember visitor preferences

• Analyze website traffic and interactions

• Improve website functionality and marketing performance

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

How We Use Your Information

The information collected is used for:

• Responding to travel inquiries and customer support requests

• Processing bookings and travel arrangements

• Providing customized travel recommendations

• Coordinating permits, hotel bookings, transportation, and sightseeing services

• Sending important travel-related updates and confirmations

• Improving our services and website experience

• Complying with legal and regulatory obligations

Sharing of Information

To provide travel-related services efficiently, we may share relevant information with trusted third-party service providers such as:

• Hotels and resorts

• Transport operators

• Local tour operators and guides

• Government tourism departments and permit authorities

For destinations such as Sikkim and Bhutan, certain traveler details may be required for:

• Permit processing

• Vehicle entry formalities

• Sustainable Development Fee (SDF) processing

• Local travel regulations and guide arrangements

We only share information necessary for completing these travel-related requirements.

International Data Transfers

In some cases, information may be transferred outside India when coordinating with tourism authorities, travel partners, or local agencies related to international travel services such as Bhutan tours. We ensure reasonable measures are taken to protect your data during such transfers.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. Our website uses SSL encryption, secure hosting environments, and restricted data access systems to safeguard sensitive information.

Only authorized personnel have access to customer information, and we regularly review our security practices to maintain data protection standards.

User Accounts and Marketing Communication

Currently, our website does not require users to create accounts or log in. We also do not send promotional or marketing emails without consent.

If we introduce marketing communications in the future, users will always have the option to unsubscribe or opt out.

Your Rights

You have the right to:

• Request access to your personal data

• Correct or update inaccurate information

• Request deletion of your personal information

• Withdraw previously provided consent where applicable

For any privacy-related requests or concerns, you may contact us directly.

Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Sikkim Darjeeling Tourism
Email: info@sikkimdarjeelingtourism.com
Phone: +91 90837 01454 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality. Updated versions will always be posted on this page with the revised effective date.

Consent

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.